Terms & Conditions
At 4 State Rustic Furniture, we strive to ensure that our customers are satisfied with their purchase. Because of this, a customer can choose to reject the item(s) they have purchased for any reason upon delivery. The customer will then be refunded the full amount of their item(s) with tax. Delivery and assembly fees are non-refundable.
If you choose to pick up your furniture or accessories, you have 2-3 business days to return items to the store in their original packaging for store credit only. Items that have been removed from their original packaging, including curtains, bedding, and other accessories, cannot be returnable. The customer is responsible to returning items to the store in this timely fashion. Products will be inspected upon return and if any damage is noticed will not be returnable.
Upon delivery, please inspect the product carefully. If any damage or manufacturer defect is noted, let us know immediately. Once the items have been assembled and placed in your home, you have 48 hours to contact us with any noted damage. If you choose to pick up your furniture, please inspect the furniture when you arrive home. You will have 48 hours from the time of pick up to report any defects or damage.
After the first 48 hours, if any defects are noted, you may contact us at 417-592-3326 to discuss the manufacturers warranty. Please note that those who qualify for the five year extended warranty will contact the manufacturer directly for any warranty issues.
For any warranty issues for items not included in the five year warranty plan, we will repair or replace the item if it qualifies under the manufacturer warranty. Please note that all rustic furniture will have natural grains and wood qualities that make the furniture beautiful and one of a kind.
Cowhides and clearance or closeout items are final sale items and cannot be returned.
All prices on our website are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be misprinted. In the event that a product is listed at an incorrect price due to typographical, photographic or technical error or error in pricing information received from our suppliers, 4 State Rustic Furniture shall have the right to refuse or cancel orders placed for the product listed at the incorrect price.